Terms of Service

VessaFlow is an AI phone receptionist operated by Hogeboon Media LLC (“VessaFlow,” “we,” “us”), a Georgia limited liability company. VessaFlow answers the phone for local service businesses, books appointments, takes messages, and sends customers a text message confirming the appointment they just booked. When VessaFlow answers a call, it is acting on behalf of the business you dialed.

These terms apply to two groups of people, and some sections apply to only one of them.

Businesses that subscribe to VessaFlow to answer their phone. By subscribing to or using the service, including the VessaFlow front office at app.vessaflow.com, you agree to these terms.

Callers and customers who reach VessaFlow when they phone a business that uses it, and who may receive a confirmation text from us. By continuing a call with the assistant or by receiving our messages, you agree to the sections of these terms that describe those calls and messages.

VessaFlow answers inbound calls, identifies itself as an automated assistant, and, where your state’s law requires it, discloses that the call may be recorded and that an AI system will process it. It collects the details needed to book an appointment, reads those details back to the caller, and books only after the caller confirms them out loud. Immediately after that booking, VessaFlow sends one text message to the callback number the caller gave, confirming what was booked.

VessaFlow is a scheduling and communication tool. It does not provide professional, medical, legal, or emergency services, and it is not a substitute for calling 911 or another emergency line. The business you called, not VessaFlow, is responsible for the work it performs, its pricing, and its appointments.

VessaFlow’s text messages are transactional, not marketing. We text you to confirm an appointment you just booked by phone, or, if your call was missed or ended before a booking was completed, once, to offer to call you back. We do not send promotional or marketing texts, and we do not add you to any list.

Who the message is from. The service is called VessaFlow. Messages arrive under our registered sender name, Vessa, and identify the business you called, for example “Vessaon behalf of Ridgeline Heating & Air.” Both names refer to the same service, operated by Hogeboon Media LLC.

How consent is obtained. Consent is given verbally, during a phone call that you placed to the business. The assistant reads your details back to you, your name, your callback number, the address, and the time, and you confirm them out loud before anything is booked or sent. If you do not give a separate number, we use the number you called from. Consent to receive texts is never a condition of any purchase or service. You can book by phone without receiving a confirmation text if you prefer, just tell the assistant.

• Frequency: transactional only, typically one message per booking.
• Cost: message and data rates may apply, depending on your mobile plan.
• Opt out: reply STOP to any message and you will receive no further texts. STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT work the same way.
• Help: reply HELP for support information, or email hello@vessaflow.com.
• Opt back in: reply START.

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, and text messaging opt-in data will not be sold or shared.

How we handle your information generally is described in our Privacy Policy.

If you are a subscribing business: access to the VessaFlow front office is limited to the owner or owners of the subscribing business. You agree not to attempt to access another business’s data, interfere with the service’s normal operation, or use the service for any unlawful purpose.

You also agree that you will not use VessaFlow to send marketing, promotional, or solicitation text messages; to contact anyone who has opted out; to send unlawful, harassing, fraudulent, or misleading content; or to represent your business as one it is not. You are responsible for the accuracy of the business information, pricing, and availability you configure, and for having the right to use the phone number you route to us.

If you are a caller: you agree not to abuse, spam, or attempt to disrupt the assistant, and not to use it to make threats or false emergency reports.

We may suspend or terminate access for any violation of this section, and we will do so immediately where messaging compliance is at stake.

VessaFlow depends on telephone carriers, messaging carriers, calendar providers, cloud hosting, and third-party AI services that we do not control. The service may be unavailable during maintenance, outages, or carrier disruption, and message delivery is ultimately controlled by the recipient’s mobile carrier. We do not guarantee that any call will be answered, that any appointment will be booked, or that any text message will be delivered. Businesses should not rely on VessaFlow as their only means of receiving calls, and should maintain a way to receive calls if the service is unavailable.

VessaFlow is provided “as is” and “as available,” without warranties of any kind, express or implied, including any warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee the service will be uninterrupted, error-free, or available at all times.

VessaFlow uses automated speech recognition and AI. It can mishear, misunderstand, or make mistakes. We do not warrant that any transcript, booking detail, or message content is accurate.

To the maximum extent permitted by law, Hogeboon Media LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of VessaFlow, including lost profits, lost business, missed appointments, or undelivered messages. Our total liability for any claim arising from these terms or the service is limited to the greater of (a) the amount you paid Hogeboon Media LLC for the service in the twelve months preceding the claim, or (b) one hundred U.S. dollars ($100).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages, so parts of the two sections above may not apply to you.

We may change the service or these terms. When we do, we will update the “Last updated” date at the top of this page. If you keep using VessaFlow after a change takes effect, you accept the updated terms. If you do not agree, stop using the service, and if you are a caller, reply STOP to any message and we will stop texting you.

These terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws principles. Any dispute arising from these terms or the service will be brought exclusively in the state or federal courts located in Fulton County, Georgia, and you consent to the jurisdiction of those courts.

Hogeboon Media LLC
300 Colonial Center Parkway, Suite 100N, Roswell, GA 30076
hello@vessaflow.com

Questions about these terms, about a text message you received, or about a booking: email hello@vessaflow.com. For text-message help you can also reply HELP to any message from us.

How we handle your information is described in our Privacy Policy.