Privacy Policy

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, and text messaging opt-in data will not be sold or shared.

We do not sell personal information. We do not share phone numbers, opt-in records, or message content with advertisers, data brokers, or lead resellers under any circumstances.

The service is called VessaFlow. Text messages arrive under our registered sender name, Vessa, and name the business you called. Both refer to the same service, operated by Hogeboon Media LLC.

When you call a business that uses VessaFlow and ask to book an appointment, you provide your mobile number verbally during that call. Our assistant reads your details back to you and you confirm them out loud. Only then do we send you a text confirming the appointment you just booked. If you do not give a separate number, we use the number you called from.

If your call is missed or ends before a booking is completed, we may send a single text to the number you called from, offering to call you back.

• Message frequency: transactional only, typically one message per booking. We do not send marketing or promotional texts.
• Cost: message and data rates may apply, depending on your mobile plan.
• Opt out: reply STOP to any message and you will receive no further texts.
• Help: reply HELP for support information, or contact us using the details below.
• Opt back in: reply START.
• Other keywords: we also honor the standard carrier keywords. STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT all stop messages, and INFO also returns help.

Consent to receive texts is never a condition of any purchase or service. You can book by phone without receiving a confirmation text if you prefer, just tell the assistant.

• Your name and callback number, as given during the call.
• The service you requested, the appointment time, and any address or details you provide.
• A recording and/or transcript of the call, used to complete the booking and for quality assurance.
• Standard technical records such as call time, duration, and delivery status of messages.

To book and confirm your appointment, to let the business you called serve you, to send the confirmation text you agreed to, and to keep our own service working correctly and securely. We do not use your information to build advertising profiles.

The business you called sees your booking. We also use service providers strictly to deliver the service, telephony and messaging carriers to place calls and send texts, calendar providers to create the appointment, and cloud hosting to run the system. They may process your information only to perform those functions for us, and are not permitted to use it for their own marketing.

VessaFlow answers the phone with an automated assistant, and it says so. At the start of the call you are told you are speaking with an AI assistant and, where the law of your state requires it, that the call may be recorded, that staying on the line means you consent to that recording, and that an AI system will process the call.

The assistant is blocked from booking anything, taking a message, transferring you, or quoting a price until that disclosure has actually been spoken on the call. If you would rather not continue, tell the assistant and it will route you to a person or take a message.

Call records and booking details are retained only as long as needed to provide the service and meet legal or accounting obligations, and are deleted on the retention schedule set for the business you contacted. Opt-out records are kept indefinitely, because we must be able to prove we stopped texting you.

You can reply STOP at any time to stop all messages. You may also ask us to access, correct, or delete the information we hold about you by contacting us below. We will respond within the time required by applicable law.

VessaFlow is a service for booking appointments with businesses and is not directed to children. We do not knowingly collect information from anyone under 13. If you believe a child has provided us information, contact us at the address below and we will delete it.

If we change this policy we will update the “Last updated” date at the top of this page. Material changes to how we use your mobile information or send you text messages will be described here before they take effect.

Hogeboon Media LLC
300 Colonial Center Parkway, Suite 100N, Roswell, GA 30076
hello@vessaflow.com

Your use of VessaFlow is also governed by our Terms of Service.